We all have an obligation to report possible violations of our Code, our policies, or the law. Employees who seek advice, raise a concern, or report suspected acts of misconduct in good faith are complying with our Code and furthering our mission to take care of people.
According to the Office of Inspector General (OIG), an effective compliance program should have a strong foundation that includes the following seven elements:
- Written policies, procedures, and standards of conduct.
- Designated compliance officer and compliance committee.
- Effective training and education.
- Effective lines of communication: reporting (Hotline) and investigations.
- Internal auditing and monitoring.
- Well-publicized enforcement and disciplinary guidelines.
- Prompt response to detected issues followed by corrective action.
We foster a culture with clear and consistent policies, compliance training, and open communication channels. We respond quickly to concerns and identified risks, administering corrective action when appropriate. Our attention to compliance helps enable us to provide top-quality patient care and maintain a work environment in which our team members can thrive.
Our Employees’ Responsibility:
It is our employees’ responsibility to immediately raise any integrity concern or suspected violation of the Code, company policy, or procedure.
Non-Retaliation
Mission Healthcare does not tolerate retaliation for reports of possible violations made in good faith, using any of the procedures described. Any employee who knowingly retaliates because of such a report, or who interferes with an investigation based on such a report, will be subject to disciplinary action up to and including termination of employment.
HIPAA & Patient Privacy Policy
Mission Healthcare is committed to protecting the privacy and confidentiality of our patient’s medical information. In compliance with State and Federal law, Mission Healthcare provides the following Notice of Privacy Practice.
Education & Training
All employees of the Company are required to complete training modules covering our Business Ethics and Code of Conduct policy. Completion is monitored by our Ethics and Compliance Department.
Key principles of these courses, and the underlying policies, are reinforced through the deployment of signage, email campaigns, and periodic messaging from senior leadership of the Company.
A Message from our Chief Compliance Officer
"Mission Healthcare’s business integrity is central to everything we do. We are committed to carrying out our mission, vision, and strategic plan ethically and in compliance with applicable federal and state laws and regulations and federal healthcare program requirements.
The Compliance Department regularly updates our organization’s policies and procedures, Code of Conduct, and provides ongoing training to our employees and contractors.
Mission Healthcare is dedicated to ensuring that each of us does the right thing—for our patients, their families, and for our community. We are all responsible."
-Pamela Jackson, Chief Compliance Officer of Mission Healthcare
