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Corporate Compliance

A Culture of Integrity

Our culture of compliance begins with our people. We train, communicate, and keep employees accountable when it comes to behaving ethically and acting in compliance with our Code of Conduct, company policies and value of doing the right thing all the time. Mission Healthcare has corporate compliance processes in place to ensure the highest standard of ethics and integrity are maintained and that our business is conducted in compliance with all applicable federal, state, and local laws and regulations.

We all have an obligation to report violations of our Code, our policies, or the law. Employees who seek advice, raise a concern, or report suspected acts of misconduct in good faith are complying with our Code and furthering our mission to take care of people.

We foster a culture with clear and consistent policies, compliance training, and open communication channels. We respond quickly to concerns and identify risks, administering corrective action when appropriate. Our attention to compliance helps enable us to provide top quality patient care and maintain a work environment in which our team members can thrive.

We all have an obligation to report possible violations of our Code, our policies, or the law. Employees who seek advice, raise a concern, or report suspected acts of misconduct in good faith are complying with our Code and furthering our mission to take care of people.

According to the Office of Inspector General (OIG), an effective compliance program should have a strong foundation that includes the following seven elements:

  1. Written policies, procedures, and standards of conduct.
  2. Designated compliance officer and compliance committee.
  3. Effective training and education.
  4. Effective lines of communication: reporting (Hotline) and investigations.
  5. Internal auditing and monitoring.
  6. Well-publicized enforcement and disciplinary guidelines.
  7. Prompt response to detected issues followed by corrective action.

We foster a culture with clear and consistent policies, compliance training, and open communication channels. We respond quickly to concerns and identified risks, administering corrective action when appropriate. Our attention to compliance helps enable us to provide top-quality patient care and maintain a work environment in which our team members can thrive.

COMPLIANCE

Our Approach

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  • Set high ethical standards and expectations of our employees.
  • Provide resources to support these expectations and our employees.
  • Train, communicate and maintain awareness.
  • Audit, monitor, analyze, assess, develop, and evolve.
  • Live our mission, values, and ethical principles.

 

Our Employees’ Responsibility:

It is our employees’ responsibility to immediately raise any integrity concern or suspected violation of the Code, company policy, or procedure.

 

Non-Retaliation

Mission Healthcare does not tolerate retaliation for reports of possible violations made in good faith, using any of the procedures described. Any employee who knowingly retaliates because of such a report, or who interferes with an investigation based on such a report, will be subject to disciplinary action up to and including termination of employment.

 

HIPAA & Patient Privacy Policy

Mission Healthcare is committed to protecting the privacy and confidentiality of our patient’s medical information. In compliance with State and Federal law, Mission Healthcare provides the following Notice of Privacy Practice.

 

Education & Training

All employees of the Company are required to complete training modules covering our Business Ethics and Code of Conduct policy. Completion is monitored by our Ethics and Compliance Department.

Key principles of these courses, and the underlying policies, are reinforced through the deployment of signage, email campaigns, and periodic messaging from senior leadership of the Company.

A Message from our Chief Compliance Officer

"Mission Healthcare’s business integrity is central to everything we do. We are committed to carrying out our mission, vision, and strategic plan ethically and in compliance with applicable federal and state laws and regulations and federal healthcare program requirements.

The Compliance Department regularly updates our organization’s policies and procedures, Code of Conduct, and provides ongoing training to our employees and contractors.

Mission Healthcare is dedicated to ensuring that each of us does the right thing—for our patients, their families, and for our community. We are all responsible."

-Pamela Jackson, Chief Compliance Officer of Mission Healthcare
COMPLIANCE

Reporting a Concern

CALL
Call the anonymous compliance hotline at 1-844-719-1439.
EMAIL
Email our Compliance Department below.
ONLINE
Click the button below to make a report online.

Compliance Form

Any questions related to these requirements? Fill out the form below to reach the Compliance Department:
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